Support Center: - Articles

  1. Access Admin Panel and Dashboard

    To Access the Client Admin Panel Login to your client site If you are an admin or have extra permissions you will see the icon in the bottom left...
    Created by System, Apr 21, 2015
  2. Creating and Adding Assignments

    Watch the video or follow the directions below. On your Dashboard or Client Admin panel in the corner, Click on Assignments or          Click on...
    Created by System, Aug 6, 2015
  3. Section

     Sections A section is a live class or course that is currently in progress. You can see all the classes going on at one time, by viewing sections...
    Created by System, Apr 23, 2015
  4. Creating Catalogs

     Catalogs A catalog is where you start a new class. Catalogs are not live classes, but are templates that are used to create a Section. You can...
    Created by System, Apr 23, 2015
  5. Resource Manager

    Viewing the Resource Manager The Client Admin Resource Manager is where Administrators with access can view all resource in the system. Access...
    Created by System, Apr 24, 2015
  6. What does "Sticky" mean for Discussions?

    When making discussions, you have the option of making any question "sticky" This means the discussion will appear at the top of the first page...
    Created by System, Apr 28, 2015
  7. Adding Discussions in a Section

    In your class, under “Class Admin” on the left side panel, click Edit Section Or in Sections, click ​Content Editor  Go to Tools tab and click...
    Created by System, Apr 28, 2015
  8. Why didn't my discussion appear when I saved the page?

    If you make a discussion, save the page and the discussion does not show up in the Discussion Tool below, it may be because you did not insert a...
    Created by System, Apr 28, 2015
  9. Add Videos to Your Course

    You can add any Youtube or Vimeo video URL to your page using the Media tool, or add a video from you resource list.  In your class, under “Class...
    Created by System, Apr 30, 2015
  10. How can I add my PowerPoint?

    You can upload PowerPoint slide shows using Slideshare.net. With our system, slideshow presentations can be accessed right in your online class...
    Created by System, May 5, 2015
  11. Can I put documents in my course?

    Documents can be added directly to the system using Scribd.com. Once in a section, your document can be viewed right on your page without having...
    Created by System, May 5, 2015
  12. Can I put an audio file in my course?

    You can add audio files right to your page via Web Content Tool using Soundcloud.com.  Soundcloud is good for uploading audio files or recording...
    Created by System, May 5, 2015
  13. How do I have meetings in my course?

    With Zoom Web Meetings you can host live web conferences with unlimited users. More than one meeting can be added to a single course as well,...
    Created by System, May 5, 2015
  14. Why isn't a URL working in my web content tool?

    Our site is secure, so any non-secure URL will not appear on your page.  But, there is a trick: To know if the URL is secure, the address will...
    Created by System, May 5, 2015
  15. Why can't I make a meeting in my catalog?

    Meetings can only be created in a section, not a catalog. Meeting pages can be added to both.
    Created by System, Oct 9, 2013
  16. Adding Images to a Page

    In the Content Editor, select a page and then select the Image tool Double click, or right click and select Settings  Add the URL from an image...
    Created by System, May 7, 2015
  17. How to put Articulate Storyline into Velop

    We have made it so that you can insert Articulate Storyline as an assignment in any of your classes. This gives you the ability to pull results...
    Created by System, Sep 17, 2014
  18. Why Can't I post a discussion on a Discussion Page?

    If you created a Discussion Page in your section and went back to "Your Section" to view it, you cannot post new discussions there.  The...
    Created by System, May 22, 2014
  19. How to use the Discussion Page

    The Discussion Page allows you to mirror discussions in your section. Meaning, if you have a discussion on each individual page, you can mirror...
    Created by System, May 7, 2015
  20. How many places can I mirror a discussion?

    You can mirror a discussion to as many Discussion Pages as you would like, within a section.  Example You have 12 pages with one discussion on...
    Created by System, Nov 14, 2013
  21. Why didn't my mirrored discussion show up on the discussion page?

    When selecting which discussion page(s) you want to mirror a discussion to, be sure to not select the dashes at the top of the selection box. ...
    Created by System, Nov 14, 2013
  22. Can I un-mirror a discussion?

    Yes, you can remove a discussion from a Discussion Page by clicking on that discussion Edit Discussion under the Discussion tools Change the...
    Created by System, May 27, 2014
  23. When I mirror a discussion, will it be the same in every location?

    Yes, when a discussion is mirrored to a discussion page(s) all posts and replies will be saved and appear in each location of that discussion.
    Created by System, May 7, 2015
  24. Member Page

    A member page allows users to see everyone who is in thier section.  It automatically lists all people in the section And allows you to search...
    Created by System, May 7, 2015
  25. How to use Memberships

    Membership gives you a ton of flexibility to control the access your users have in the system. This allows you to create roles with customized...
    Created by System, May 7, 2015
  26. How do Permissions and Memberships effect each other?

    You will see that "Permissions" is available for your users.  Changes you make in Permissions will override membership access.  How is this...
    Created by System, May 7, 2015
  27. What is the difference between client and section memberships? And why do I have to create both?

    Client Membership gives access to the Client Admin. Section Membership controls access to each individual section. Creating a Section Membership...
    Created by System, Jan 22, 2014
  28. Can I duplicate the edits I made in a section into another section?

    Yes, you can! With a catalog you can create as many sections from it as you want. But since you might be making changes in sections that you want...
    Created by System, May 27, 2014
  29. External Page

    In the Content Designer, add a New Page and select External Page The page appears unable to edit.  Click on the Settings gear  Enter the URL of...
    Created by System, May 7, 2015
  30. How does the Bookshelf work?

    All users on the system you can upload content to Your Bookshelf for easy keeping and quick access. See how all users do this here. As a Client...
    Created by System, May 12, 2015
  31. Grade Book

    The Grade Book allows you to see every user, every assignment, what users have or have not done, every users score and all class averages in each...
    Created by System, May 12, 2015
  32. Creating a shortcut on your cell phone

    We do not yet have an app available in app stores, but you can create a shortcut to our mobile interface on your cell phone. Android Open your...
    Created by System, May 12, 2015
  33. My Articulate is having issues

    If you find that an Articulate Storyline is missing backgrounds, characters or buttons, or is not moving forward as you created it too, or that...
    Created by System, Sep 17, 2014
  34. Can I set different point values for specific answers in an assignment?

    Yes, you can! Each question created in an assignment has a default point value of 1, but can be customized. For questions that have more than one...
    Created by System, May 12, 2015
  35. iPath Rundown - OLD

    iPath is used by you as the client admin/leader of a course to control the way users navigate the course and control the outcome based on the...
    Created by System, May 12, 2015
  36. Setting Up Groups

    Go to the Groups icon in Client Admin Click Add Group Enter a group name and type. These can be whatever you want. The type can help you describe...
    Created by System, May 12, 2015
  37. How to copy assignments and questions

    In your Client Admin go to Assignments To the far right of an assignment is the Copy button, next to the delete X Click the copy button and you...
    Created by System, May 12, 2015
  38. Creating Reports

    Go to Reports Click Create New Statistic Report Title your report and leave Active. Click Save After you click Save, you will be taken to the edit...
    Created by System, May 12, 2015
  39. Creating more than one gradebook template

    In section Assignments, the first gradebook is the default gradebook, which has all users assignments for the whole section.  To create another...
    Created by System, May 12, 2015
  40. Why are there folders with stars in the resource manager?

    The starred folders are Special Folders These folders carry files that are created by the system, like generated forms, resources that are added...
    Created by System, May 12, 2015
  41. What is the difference between Paste and Paste as Shortcut in the Resource Manager?

    All resources and resource folders can be copied and pasted as an original file or as a shortcut to the original.  Paste takes the original file...
    Created by System, Aug 6, 2014
  42. Adding resource to a section

    Create a resource page in your section  Resource pages cannot be duplicated, therefore will not have a duplicate button on the edit section side....
    Created by System, May 12, 2015
  43. Managing Resource Permissions

    Your files may have important and secure information. We've set up a way to manage who can see, copy, move, download, etc. each resource you...
    Created by System, Sep 10, 2014
  44. Reseting a sections iPath for individual users

    If a user has completed a portion of a section, ergo triggering parts of iPath in that section, and need to go back or restart, you can reset...
    Created by System, May 12, 2015
  45. Finance and Payments

    Setting Section Costs With the integration of Stripe, you can charge money to users to participate in classes and set a limit for number of...
    Created by System, May 12, 2015
  46. Setting up your Stripe payment Gateway

    Go the the Gateway Tab under Finances  Select Stripe from the drop down  Below the box where you will enter your API Key is a link to obtain your...
    Created by System, May 12, 2015
  47. Calendar System: How it works

    Events Posted in the Admin Calendar will appear in any section calendar that you select Events  In Client Admin, click on the Calendar tile In the...
    Created by System, May 12, 2015
  48. Calendar System: Adding a Calendar to your section

    There are two ways to add a calendar 1. As it's own page 2. As a tool on a page (chose from four different views) Include as many calendar...
    Created by System, May 14, 2015
  49. Calendar System: Managing RSVP

    How do users RSVP When a user clicks to view the event the RSVP is on the top right How do I view RSVPs Click on an event to view who has RSVPed...
    Created by System, May 14, 2015
  50. What if my event doesn't include a location?

    This is okay. If you do not enter a location for your event, the map will simply not appear. 
    Created by System, Nov 19, 2014
  51. Can a user change their RSVP?

    Yes, if a user returns to the event's page they can select a different RSVP and click Submit RSVP again.  This will automatically change the...
    Created by System, Nov 19, 2014
  52. How do I edit or delete an event?

    To edit/delete an event  Click on the event to view it Click the Edit button to the right of your event title Near the bottom of the Edit Event...
    Created by System, Nov 20, 2014
  53. What options are synced in reoccurring events?

    When you create a reoccurring event the system creates each one as an individual event. However, when you make some edits to one, like the main...
    Created by System, Nov 20, 2014
  54. Creating a New Learning Plan

    How to create a new Learning Plan (LP) - Duplicating and Deleting an LP On the Client Admin Dashboard select ​Learning Plans Click Create Learning...
    Created by System, Jan 21, 2015
  55. Adding Requirements to a Learning Plan

    How to add Sections and Offline Events to a Learning Plan (LP) From the LP home page, select Setup Compliance for your LP Click on the blank...
    Created by System, Jan 21, 2015
  56. Managing Members in a Learning Plan

    How to add members to a Learning Plan (LP) Add members by clicking on the link or the Add Users button at the top Add users multiple at a time, as...
    Created by System, Jan 21, 2015
  57. How to set Learning Plan iPath in a Section

    You may want to use Follow iPath if a user must watch a certain part of a video or receive a certain score to pass an assignment before marking...
    Created by System, Jan 8, 2015
  58. How to complete an offline event for a member of a Learning Plan

    Offline events can be added to a Learning Plan as part of a blended learning curriculum, both on and offline learning.  1. Use the description box...
    Created by System, May 12, 2015
  59. Learning Plans- The User Side

    You might be curious about what it is users see when they are assigned to and access their learning plans.  Here are some screenshots to help you...
    Created by System, May 12, 2015
  60. Learning Plans: Can a user access a section after they have completed it?

    Yes, once a section is complete, it will be like any other section where users can go back to access resources or other content unless the section...
    Created by System, Mar 10, 2015
  61. Learning Plans: Where is the user taken after they complete a section if there is no required order?

    When sections are put in a required order, once they finish the first, they will go to the second.  However, if there is no order required, they...
    Created by System, Mar 10, 2015
  62. Learning Plans: I added my members, why can't they see it?

    If your Learning Plan has a start date your users will not be able to see the LP until that date is hit. Then it will appear in their My Sections. 
    Created by System, Mar 10, 2015
  63. Learning Plans: What if a user is already in one of the sections of the Learning Plan?

    Created by System, Mar 10, 2015
  64. What is the difference between a Radio button and Check box?

    Both question types are used for multiple choice. The difference is that a Radio Button allows a single selection while a Check Box allows users...
    Created by System, Apr 21, 2015
  65. Converting and Using the New Content Editor

    Converting to New Editor When you go to Sections there will be a tab Convert to New Editor. Once this is done, it cannot be reverted. ...
    Created by System, Jul 30, 2015
  66. iPath Conditions and Actions for each Event

    Each tool in iPath can have differing Events, Conditions and Actions, depending on what the tool is used for. This chart shows what each Event,...
    Created by System, May 12, 2015
  67. What is the tool anchor for?

    Created by System, Apr 28, 2015
  68. What events appear on calendars in a section?

    Section Leader Events Leaders with permission can add events to their section calendar inside their section. These events only appear in the...
    Created by System, May 14, 2015
  69. User Management (Video)

    User Management from Tim Krauss on Vimeo.
    Created by System, Jul 30, 2015
  70. Creating Sections

    SectionsA section is created from a catalog template. Sections are live classes. You can create more than one section from a catalog, but each...
    Submitted by Tim Krauss, Nov 22, 2016